Terms of use

These terms are an agreement between you and Lapmob, Inc. (“we”) for the Cross Prompter desktop app, this website and the license service (together, “the service”). By installing the app, creating an account or buying a plan, you accept them. If you accept on behalf of a company, you confirm that you may bind it, and “you” means the company.

The privacy policy explains how we handle personal data and is part of these terms.

• Give accurate details. Your name and company appear in the app as the license holder.
• Keep your password to yourself. You are responsible for what happens in your account.
• You must be at least 16, and old enough to make a binding contract where you live.
• You can delete your account at any time under Account → Profile. Deleting it cancels any subscription straight away.

Each computer gets one free trial of 14 days, which starts the first time the app opens. The trial needs an internet connection to start. Reinstalling the app doesn't restart it. When the trial ends, the app stays locked on that computer until a license certificate is installed. Don't try to get extra trials, for example by changing the computer's identity.

• Individual includes 1 license certificate. Company includes 5. Current prices are on the pricing page, and you see the exact amount, including any tax, before you pay.
• Plans are billed in advance, monthly or yearly, through Stripe. They renew automatically at the end of each period until you cancel.
• Cancel at any time under Account → Plan & billing. Your plan stays active until the end of the period you have paid for, then ends.
• If a renewal payment fails, Stripe retries it, and your licenses keep working for 3 days after the renewal date. After that the app locks until the payment goes through.
• When you upgrade or downgrade, Stripe credits or charges the difference for the rest of the period. If you move to a plan with fewer licenses, the newest certificates beyond the new limit stop working until you revoke others.
• We may change prices. A change applies from your next renewal, and we will email you at least 30 days before it does.
• Payments aren't refundable, except where the law requires it or we agree otherwise in writing. If something went wrong with a charge, contact us and we will look at it.

While your trial or paid plan is active, we give you a personal, non-exclusive, non-transferable right to install and use the app on these terms:

• Each license certificate works on one computer at a time. The first computer that installs a certificate is the one it works on.
• You may move a certificate to another computer from your account up to 3 times a month, for example when you replace a PC.
• You may use the app for commercial work: broadcasts, recordings, events, services and the like.

You may not:

• share, sell, rent or publish a certificate, or let others use it outside your organization;
• get around, disable or tamper with the trial, the license checks or the certificates, or help anyone else to;
• reverse-engineer or modify the app, except where the law allows it despite this restriction;
• use the service to break the law or to harm the service or other people.

The app is licensed, not sold. We and our licensors keep all rights not given to you here.

The app checks your license with our server when it starts and every 6 hours while it runs. If it can't reach the server, it keeps working for up to 3 days after the last successful check, but never past the end of your trial or plan. Renewals reach the app at its next check; you don't need a new certificate. If the computer's clock has been set back, the app asks you to go online.

Your scripts and settings are yours, and they stay on your computer. We don't receive them, and these terms give us no rights to them. You are responsible for having the right to use what you put on the prompter.

The app uses the Microsoft Edge WebView2 runtime and open-source components and fonts, such as Inter, Roboto, Noto and Vazirmatn, each under its own license. Those licenses apply to those components and, where they conflict with these terms, take priority for them.

We release updates to fix problems and add features, and we may change or stop parts of the service. If we stop offering the app, we will give paying customers at least 30 days' notice and refund the unused part of any prepaid period.

We may suspend or close an account, or revoke its certificates, if it seriously or repeatedly breaks these terms, for example by sharing certificates or getting around the license checks. Where we can, we will warn you first and give you a chance to fix it. You can stop using the service and delete your account at any time.

We work to keep the app and the license service reliable, but we provide them “as is”. To the extent the law allows, we make no other promises, including that the service will be uninterrupted or free of errors, or fit for a particular purpose. Before a live broadcast or event, check your setup and keep your license valid; a lapsed license locks the app.

To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits, lost revenue or a disrupted production. Our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, or your rights as a consumer where those apply.

We may update these terms. We will post the new version here with its date and, for significant changes, email account holders at least 30 days before they take effect. If you keep using the service after that, the new terms apply. If you don't agree, cancel before they take effect.

These terms are the whole agreement between you and us about the service. If a court finds part of them unenforceable, the rest still applies. If we don't enforce a right straight away, we haven't given it up. You may not transfer these terms to someone else without our agreement.

Questions about these terms? Use the contact form.